Frequently Asked Questions
Everything you need to know about bringing Hikari Spirits into your home.
What is the typical shipping time for furniture and decor?
Most items are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-10 business days. Large furniture pieces may require additional time for white-glove delivery.
What is your return policy for home goods?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-returnable.
Are your materials sustainably sourced?
Yes, at Hikari Spirits, we prioritize ethical craftsmanship. We work with artisans who use FSC-certified wood, organic textiles, and eco-friendly finishes to ensure your home is both beautiful and sustainable.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select European countries. Shipping rates and delivery windows vary by destination and will be calculated at checkout.
How can I track my order status?
Once your order ships, you will receive an email confirmation with a tracking number. You can also log into your Hikari Spirits account to view real-time updates on your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger purchases.